Accounts become locked due to failed attempts at entering a correct password.
As part of the security features on Sunshine Lottery, if you attempt to log in 5 times and are unsuccessful, your account becomes 'locked' and needs to be manually reset by the Customer Support team.
For security reasons, we will need you to please email the following personal details in order for us to reset your account password. Email us, we will then reply with the next steps. Please include:
- Your registered email address,
- your date of birth,
- and your postcode/ postal address.
Log-in problems can be related to your browser 'auto-filling' old passwords or email addresses - this is quite common. Also, please note passwords are case sensitive, so if using a mobile device, ensure it is not capitalising the first character.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on (07) 3065 9128 or at email@example.com